General Terms
of Sale

By signing the quote with the phrase "agreed and accepted", the client unconditionally accepts these General Terms of Sale.

The photographer/videographer may modify these terms at any time without notice. Any modifications do not apply to orders already confirmed. For each order, only the terms indicated in the signed quote are binding.

A free quote is prepared for each project. It is valid for 30 days from its date of issue.

The order becomes firm and final upon receipt of the signed quote accompanied by the deposit set out in Article 8.

Any subsequent modification will be the subject of a written amendment signed by both parties.

In accordance with Article L221-28 of the French Consumer Code, the client has no right of withdrawal for fully personalised services carried out to their specifications (photo/video sessions, editing, retouching, etc.). In the event of cancellation, the conditions of Article 5 apply.

Rescheduling: The request must be made in writing at least 14 calendar days before the scheduled date. Only one reschedule is permitted within a maximum period of 3 months, with a rescheduling fee of 10% of the total amount. Without agreement on a new date within this period, the reschedule is treated as a cancellation.

Cancellation by the client before production: A single rescheduling may be offered subject to availability. Otherwise, the 50% deposit is retained by the service provider as compensation. The service provider may, at their sole discretion, offer an exceptional partial refund.

Cancellation after production: The full remaining balance is due, except in cases of duly justified force majeure (see Article 13). Any ancillary costs incurred remain entirely the client's responsibility, even in the event of cancellation.

Cancellation by the service provider: In the event of a major impediment, the service provider will offer either a reschedule to a mutually agreed date, or a full refund of the deposit paid, without any further compensation.

Services include the production of videos, photographs, motion graphics, or any other service specified in the quote, which forms an integral part of the contract.

The client is responsible for providing all necessary information (brief, visual assets, access, locations, image rights, etc.) for the proper execution of the service.

Prices are quoted in euros, exclusive of VAT (micro-enterprise scheme – Article 293 B of the French Tax Code), and are determined on a per-project basis according to the nature and complexity of the request.

Calculation method: The rate is established based on the estimated production time, any ancillary costs (travel, equipment hire), and the applicable hourly or daily rate, as specified in the quote.

Discounts may be granted (bundled services, repeat clients) and will be explicitly stated in the quote along with the applicable conditions.

Ancillary costs (travel, accommodation, meals, parking) are the client's direct responsibility and must be settled by the client before or during the service. If the service provider must advance these costs, they will be included in the quote with a 30% uplift to cover social and tax charges associated with the micro-enterprise scheme.

Any modification request generating additional work not included in the quote will be subject to a supplementary quote submitted for the client's prior approval.

A deposit of 50% is required upon signing the quote. The booking date is reserved upon receipt of this deposit, which constitutes a firm, non-refundable commitment, except in cases expressly provided for in Article 5.

The balance is payable upon delivery of the final files, within 14 days of the invoice date.

Accepted payment methods: Bank transfer, cheque, or cash (up to the legal limit of €1,000).

Late payments: Late payment penalties will be applied at the statutory interest rate plus 5 percentage points, in accordance with Articles L.314-2 and L.441-10 of the French Monetary and Financial Code.

Final files are delivered via a secure web link, within an indicative period of 30 working days following production. Any delay caused by additional client requests shall not engage the service provider's liability.

The client has 7 days after the first delivery to submit feedback. Beyond this period, the work is considered complete and the final invoice is issued.

If a second delivery is requested, modifications must be minor and must not call into question the overall structure of the work (e.g. changing the music track requiring all footage to be re-synchronised, or changing the colour treatment across all photos when a style had been agreed, will not be accepted). Any significant rework will be subject to a supplementary quote.

A final round of minor corrections may be tolerated at the service provider's discretion after the second delivery.

It is the client's responsibility to back up and preserve the files upon receipt. Files are retained for a maximum of 6 months. Any subsequent retrieval request may incur additional charges.

All creations (photos and videos) remain the exclusive intellectual property of Quentin Carrière. Full payment does not entail any assignment of copyright. The client is granted a strictly private, personal, and family right of use.

Raw files (RAW photos and LOG video rushes) may never be demanded by the client, as these files also serve as proof of authorship of the images.

Any public use (website, exhibition, blog) or commercial use (advertising, sale, transfer to a third party) requires prior written agreement and may be subject to additional charges.

Posting on social media is permitted provided clear credit is given to the photographer/videographer (e.g. on Instagram: tag the profile @quentin_crr_). Any alteration of the works (cropping, filters, retouching) without written authorisation is strictly prohibited.

Resale: The service provider reserves the right to resell certain rushes or photographs of artistic or commercial interest. No personal or clearly identifying elements (faces, private property, intimate moments) may be used without prior written consent. In the event of resale of personal images, the client will be informed and a fee will be proposed (indicatively: 10 to 30% of the net resale amount depending on the extent of personal elements), always confirmed by written agreement.

Unless a written request to the contrary is made before the session, the client authorises the use of images/videos to promote the service provider's work (website, social media). The service provider guarantees that any publication will not harm the reputation of the individuals depicted.

The client is responsible for obtaining image rights consent from all individuals present, prior to filming. A consent form can be provided if needed. In the absence of written proof, the service provider may refuse to film any identifiable person. If footage is captured without such proof, the client must provide a written declaration accepting full legal liability in the event of a dispute.

If post-production masking (blurring, deletion of elements, anonymisation) is required, it will be billed at an hourly rate of €90, after a quote has been accepted in writing. If masking is refused, the client assumes full legal responsibility. In the absence of agreement, the video cannot be delivered and no refund can be claimed.

The service provider undertakes to carry out the service with care and professionalism.

Their liability in the event of proven breach is limited to the total amount paid by the client for the service in question. They cannot be held liable for indirect or intangible damages (data loss, moral harm, loss of profits).

They cannot be held liable for delays or non-performance resulting from causes beyond their control (force majeure, equipment failure, illness, weather conditions, strikes).

The client is responsible for obtaining all necessary authorisations (image rights, access to private premises), unless otherwise specified in the quote.

Any circumstance beyond the parties' control that prevents the normal performance of obligations constitutes a case of force majeure, resulting in the suspension of those obligations. The affected party must notify the other immediately upon the occurrence of the event, and again as soon as it ends.

The following shall in particular be considered as such: transport disruptions, earthquakes, fires, storms, floods, lightning strikes, and interruptions to telecommunications networks. Such events must be irresistible, unforeseeable, and unavoidable.

In the event of prolonged force majeure (exceeding three months), either party may terminate the contract without penalty, following written notice.

Complaints: Any complaint must be submitted in writing to [email protected] within 10 days of delivery, detailing the issue and including supporting documentation.

Amicable resolution: The parties undertake to seek an amicable resolution before initiating any legal proceedings. In the event of persistent disagreement, they may refer the matter to a consumer mediator.

Jurisdiction: In the absence of an amicable resolution, the client retains the right to refer the matter to the court of their place of residence, in accordance with applicable legal provisions.

This article does not affect the client's rights under the statutory guarantee of conformity or hidden defects provisions.